Privacy Policy
Introduction
The Crown Hotel, Blockley (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and protect the information you provide to us when you use our website, book a stay, or use our services.
1. Information We Collect
We collect personal data that you voluntarily provide to us when you:
- Make a booking or enquiry (e.g., name, address, email, phone number, payment details).
- Sign up for our newsletter or promotions (e.g., email address).
- Use our services during your stay (e.g., dietary requirements, special requests).
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and confirm your bookings and services.
- To manage your stay and provide hotel services.
- To communicate with you about your booking or enquiry.
- To send you marketing communications (if you have consented).
- To improve our services and website experience.
3. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties only to the extent necessary to provide our services, such as:
- Payment processors to complete your transactions.
- Our property management system (PMS) for booking management.
- Authorities if required by law.
4. Data Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, use, or disclosure.
5. Your Rights (Applicable under GDPR)
You have the right to access, correct, delete, or restrict the processing of your personal data. If you wish to exercise these rights, please contact us using the details below.
6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Phone:
01452 238434
The Crown Hotel, Blockley
Address: High Street, Blockley, Moreton in Marsh, GL56 9EX
Email:
info@crownhotelcotswold.com